We're currently experiencing issues with incoming calls to Public Works (972-450-2871) and Development Services (972-450-2880). Some callers may hear a busy signal or be disconnected. If you can't get through, please call 972-450-7000 for assistance. We’re working to resolve the issue and appreciate your patience.
Published on September 29, 2024
To better serve our community, beginning October 1 the new Public Safety non-emergency number will be:
When Addison joined the North Texas Communications Center (NTECC), our existing non-emergency number (972-450-7156) was forwarded to the new dispatch center. Because the transfer goes through two different networks (Spectrum and ATT) before it reaches NTECC, we've had several outages recently. This change will allow more reliability for this important communication channel. We apologize for the inconvenience.