The Town continues to experience issues with some utility payments mailed through the United States Postal Service (USPS). In November and January, staff identified mailed payments that were not received and contacted USPS for support. The Town is also working with its billing vendor to improve mail processing. Residents with account questions may contact Utility Billing at 972-450-7081 for assist
Published on January 15, 2026
Addison offices, including the Athletic Club, will be closed on January 19. If you need assistance when offices are closed, please call the non-emergency dispatch number at 469-289-3270 or *247 from a mobile device. Trash collection will not be impacted.