Published on June 15, 2026
During a June 9 City Council Work Session, Chief of Staff Sarah Kuechler gave the City Council an update on usage of the Addison FixIT app, which continues to serve as an important customer service tool for reporting issues and requesting Town services.
Since its launch, the app has been downloaded more than 1,500 times and has more than 1,100 registered users. The Town receives an average of just over five requests per day through the platform, with parks-related issues, code enforcement concerns, and trash and recycling requests accounting for the largest share of submissions. Staff also reported that requests are trending slightly higher than last year while average response and resolution times have improved.
The app is available for both iPhones and Androids (FixIT is one word) and allows you to either take or upload a photo and mark an exact location on a map. You don't have to log in to use the app; just open it and submit a request.
You can also find an online version on the Town's website. You can watch the Council's FixIt App discussion here and read the presentation here.